Frequently Asked Questions

What finishes do you offer?

High gloss white is our most popular finish. Choose this option if you're looking for a glossy, professional feel.

If you're hanging your print in an area with high potential for glare, a semi-gloss finish may be right for you.

We also offer matte and silver finishes.

What hanging options do you offer?

For prints 16"x20" and smaller, we offer a floating hangar. This option is quick and easy to install, and floats 1/2 inch off the wall with the frame being invisible.

Prints 16"x20" and larger include a floating frame. This also floats 1/2 off the wall with an invisible frame, and is easy to install.

Flush mount frames can be used on prints 8"x12" or larger. The frame is flush with the edge of the print and sits 1 1/4 inches off the wall with the frame visible.

How do I clean my metal print?

Unlike other photo print media such as canvas or acrylic, our metal prints are long-lasting and easy to clean! You can clean the metal prints with a cloth and any all-purpose household cleaner. Spray the cleaner directly on the surface of the print and then wipe with a cloth as needed. We recommend using a non-abrasive cleaning fluid, such as pure or denatured ethanol.

How do I hang my metal print?

Prints 16x24 and smaller include a floating hanger, which can be hung by a single screw. Prints larger than 16x24 include a floating frame. Floating frames may be mounted using a French cleat or two level screws.

Are your metal prints UV resistant?

Yes! Our prints are UV and fade-resistant for up to 60 years. These properties are all due to our metal sublimation process, which embeds the image into your selected metal finish, leaving you with art that will last a lifetime!

Are your metal prints heavy?

Not at all! Even with the frames installed, our largest metal print, which is 40x60 inches, only weighs a couple of pounds at most.

What is your return policy?

We do not offer returns or exchanges. However, if you notice an issue with your print, please reach out to us within 2 weeks and we will work to resolve the issue as quickly as possible.

What is your shipping policy?

Shipping rates are based on location and will be calculated at checkout. Orders are typically processed and sent out 7-10 within 7-10 business days depending on order volume. To check the status of your order, please give us a call.